Terms and Conditions
Green Energy Scotland Limited
Terms and Conditions
Conor MacGuire – Managing Director
Monika Holowiecka – Quality Manager
Issued Date: 17/11/2015
Issue Revision: v1.0
By using this website, you agree to the below terms and conditions. If you do not agree with these terms and Conditions, then don’t use this website.
These terms and conditions are updated regularly in accordance with our standard procedures to reflect any changes to the services or products we offer.
This file was last updated 26th October 2015
Please read the term and conditions carefully as it contains all relevant information regarding the provision of our services and the basis of the agreement the customer and ourselves Green Energy Scotland.
These terms and conditions are not exhaustive, if you require any services to be provided that are out with the usual remit of the company we will apply these terms and conditions as standard.
2.0 Energy Performance Certificates (EPC) assessment and Green Deal Reports
2.1 Green Energy Scotland will offer advice where possible to help the customer decide which assessment is most suitable for their requirements. The final decision on the assessment in the end is the responsibility of the customer.
2.2 All advice provided by Green Energy Scotland is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of the Company and any subcontractors at his or her sole risk at all times.
2.3 The Green Deal Advisors or Energy Assessor who carries out the assessment at your property will be fully qualified and insured to carry out the survey.
2.4 The assessor may be directly employed by Green Energy Scotland or subcontracted. In both cases the assessor will produce an independent assessment of your property and/or occupancy assessment in the case of a Green Deal Assessment.
2.5 The inspection is non-invasive as such information on certain aspects of the house, in particularly the presence of wall insulation will have to be proven by a completion certificate or building standards sign off.
2.6 The assessor will need to access all areas of your property including:
➢ All bedrooms
➢ Boiler/Heating System
➢ Loft Space (if applicable)
➢ Floor Space (if applicable)
➢ All elevations of the property
➢ Bath/Shower room
2.7 If full access is not granted the assessment can be completed though certain aspects of the building may not be represented fully in the assessment.
2.8 We will assume that access is available to both the inside and outside of your property at the time of the assessment. The advisor will record information for monitoring and compliance purposes and may also take pictures, for example of the appliances, boiler and electricity meter.
2.9 For installation such as Heat Pumps, Biomass Boilers and Solar PV please ensure that the MCS certificate is made available to the assessor on the day of the assessment
2.10 We cannot accept additional evidence submitted by the customer after the assessment has taken place.
2.11 The time to carrying out the assessment is our best estimate and we will make every reasonable effort to complete it at the agreed time. Green Energy Scotland are not responsible for any delays to completion or for failure to complete an assessment for reasons which are beyond our control such as fire, accidents, bad weather, industrial disputes, strikes and lockouts, or if we information is withheld from the assessor.
2.12 Green Energy Scotland can only provide the assessment if one of our advisors is available and can change or withdraw the assessment at any time.
2.13 If the customer requests further services that fall outside the scope of the assessment described in these terms and conditions, these will be subject to additional payment and/or an additional quote.
2.14 The cost of an assessment will vary depending a few factors including:
➢ Size of property
➢ Type of assessment
2.15 Post install reports or repeat reports are chargeable unless explicitly indicated in writing to the customer by a member of the Green Energy Scotland team.
2.16 Information you provide will be noted by the assessor on the day of the visit. You may not change this at a later date unless valid reason can be provided. If a report is to be resubmitted on your request Green Energy Scotland reserve the right to charge for this service as per original agreed price.
2.17 The assessor can only report on the state of the property on the day of the assessment, any attempt to influence the assessor will result in the visit being terminated with no refund.
2.18 The report will only be delivered upon full completion of payment
3.0 Installation Services
3.1 Prior to the commencement of work a full contract must be signed by the customer and a member of the Green Energy Scotland team, detailing the remit of work to be carried out
3.2 Any additional work requested during or after the completion of the contract will be subject to a quote and separate contract of works
3.3 We make every effort to ensure as little disruption as possible though be aware that the equipment we use sometimes is noisy and materials may need to be stored overnight on sight. This is clearly detailed on the contract of works.
3.4 Green Energy Scotland does not take responsibility for existing problems uncovered whilst working or revealed once an installation is complete. If you request any work to be carried out on problems with existing property infrastructure this will be subject to a further quote.
3.5 Workers either employed or subcontracted by Green Energy Scotland will make every attempt to ensure that the work space is kept clean and tidied after use.
3.6 If you wish for work to be carried out quickly and within the cooling off period (see 5.0) you must first confirm this either in writing or by email.
3.7 Customers are politely requested not to interfere or ‘help’ with work being carried out either in the form of installation or servicing.
3.8 Green Energy Scotland shall not be liable for any consequential or indirect loss suffered by the customer whether this loss arises from breach of a duty in contract origin or in any way (including loss arising from negligence).
3.9 The customer employs the services of the Company and any subcontractors at his or her sole risk at all times.
3.10 The customer has a duty of responsibility to enclose all information to the company in relation to the state of the property, the existing installation and/or existing defects prior to the commencement of any project, failure to do so may result in termination of the contract without a refund
4.0 Payment terms
4.1 Energy Performance Certificate – payment can be made prior to the appointment but must be made no later than the day of the assessment
4.2 We accept the following forms of payment
➢ Bank Transfer
➢ Debit/Credit Card (2% charge applied)
4.3 We do not accept cheques as a form of payment unless explicitly agreed to prior to the assessment and confirmed in writing by a member of the Green Energy Scotland team.
4.4 Late payments have a detrimental impact on the operations of the company therefore customers are politely asked to complete payment as per agreement. In order to avoid the negative effect of late payment, a surcharge of 3% of the total outstanding amount will be charged every week beyond the agreed payment date.
5.1 We cooperate as an agent for Home Project Finance
5.2 We are not registered with the FCA and therefore cannot discuss finance with you, any such discussion can only take place with a registered company
5.3 We can offer energy saving measures and improvements via traditional unsecured funding.
5.4 We are not financial advisers and so are unable to provide you with independent financial advice.
6.0 Right to cancel
6.1 All services come with a 14 day cooling off period in which time you can cancel services and receive a full refund.
6.2 If you ask for services to be provided within this cooling off period and subsequently cancel, Green Energy Scotland reserves the right to make reasonable charge for the services provided up until the point of cancellation. This may include, though is not exclusive to, the cost of materials
6.3 You can cancel by writing to the Manager at Clyde offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP or by email to firstname.lastname@example.org.
6.4 If an assessment has taken place you as the customer are liable to fulfil payment as per agreement and payment terms above
7.0 Use of Personal Information
7.1 Information that we collect and store related to you is done so mainly in order to allow us to provide our services to you. In addition to this Green Energy Scotland may use your information to:
a. Help improve the service we provide
b. Notify you of any changes to our services or website that may affect you
c. Create statistics, test computer systems, analyse customer information, create profiles and create marketing opportunities. This includes using information about what you buy from us and how you pay for it
d. Help to prevent and detect debt, fraud or loss.
e. Help manage any loyalty or reward schemes.
f. Help train our staff.
g. Contact you, including by post, email, phone, text message or other forms of electronic communications (such as through your smart meters) or by visiting you about products and services we and our partners are offering. We may also monitor and record any communications we have with you, including phone conversations and emails, to make sure we are providing a good service and meeting our regulatory and legal responsibilities.
7.2 If we are contacting you to tell you about any offers, we will, as far as possible, do this in line with how you have told us you would prefer to receive marketing information (your recorded marketing preferences). You can ask us not to send you any information on our offers at any time by contacting us via email to email@example.com or in writing to Clyde offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP
7.3 We may allow other people and organisations to use information we hold about you to do the following:
a. To provide services you have asked for
b. To help to prevent and detect debt, fraud, or loss
c. If Green Energy Scotland has been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes.
d. As part of any current or future legal action.
e. As part of government schemes for sharing information, for example schemes designed to help stop fuel poverty (where people cannot afford to pay for heating and electricity)
7.4 In the case of outstanding invoices your information may be passed to a debt collection agency.
7.5 Sometimes these other people and organisations may be outside the European Economic Area (EEA) and because of this we may pass your information to countries that do not have the same standards of protection for personal information as the UK.
7.6 If we suspect you have committed fraud or stolen energy by tampering with the meter or diverting the energy supply, we will record this on your account record and may share this information with Ofgem and other people who are interested (such as other energy suppliers, landlords and housing associations).
7.7 We may pass your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities, including Gas Safe (which replaced CORGI) and the ECA (Electrical Contractors Association). These organisations may pass this information to local authorities to meet building regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits. They may also use this information for health-and-safety purposes. Where appropriate, we will give you or the property owner (or both) a certificate to show that your appliances meet building regulations.
7.8 If you give us information on behalf of someone else, you confirm you have given them the information set out in this document and that they have given permission for us to use their personal information in the way we have described in this section. If you give us sensitive information about yourself or other people (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this document.
7.9 You are entitled to have a copy of the information we hold about you and to have any inaccurate information corrected. We may charge a small fee for providing a copy of any information we hold about you. For more information about this, please write to our head office at Clyde offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP
7.10 If you do not want your data used by ourselves or any other third parties you will have the opportunity to withhold your consent to this when you provide your details to us.
7.11 We do not reveal information about identifiable individuals to our advertisers but we may provide them with aggregate statistical information about our customers.
8.0 General and governing law
8.1 We may cancel this agreement immediately at any time by giving you written notice. If we cancel this agreement without good reason, we will pay you reasonable costs or losses you suffer as a direct result.
8.2 These terms and conditions and any claims or disputes arising from them (whether contractual or non-contractual) are governed by the laws of England and Wales (if your home is in England or Wales) and by the laws of Scotland (if your home is in Scotland).
9.0 Complaints procedure
9.1 Green Energy Scotland operate a standard complaints procedure which can be found on this website
9.2 If you have any issues you would like to raise with us then please do so in writing to firstname.lastname@example.org or by post Clyde offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP.
10.1 By accepting a quote or requesting a home visit you confirm that;
a. You are either the owner of your home or, if you are the tenant, have the landlord’s written permission, or if you are the landlord, have the tenant’s written permission, for us to carry out the assessment.
b. You have full authority to enter into a contract.
c. You fully accept these terms and conditions
d. You have understood the services that have been offered to you and your right to cancel in the appropriate timeframe